frequently asked questions

What is a gift card and how can I buy one?

Gift cards are vouchers, intended for your family, friends and loved ones. You can buy gift vouchers here on our site by simply entering your details on the Gift Card page.

Can I send gift cards through the post?

You certainly can. When buying a gift voucher, you can choose to have it sent as a code via email, or as an actual gift card delivered by courier. When you make your purchase, you'll see buttons to let you choose which delivery method you want. You can also enter the recipient's details and address.

What's the difference between email and postal gift cards?

Email cards are virtual, sent directly to the recipient's email address. They will not receive a physical card, but they will receive a code which works in exactly the same way. Postal cards will be sent by courier and the recipient will get an actual gift card, with a code printed on it. The code is the important part and works the same for both methods.

How do I redeem a gift card?

You can redeem both email and postal gift cards in one of two ways; in person, or online. When redeeming online, simply book a service through the AppyPets site as normal, then choose to redeem a gift card at the point where you'd usually enter payment details. When redeeming in person, take the code with you to the venue and present it to the staff.

Can I cancel a gift card?

Provided that the card has not been redeemed, you can cancel it within 1 month from the date of purchase, for a full refund. Please see our terms and conditions for full eligibility criteria.

What if my voucher is worth more than the service I want?

When you use a voucher, the entire credit must be used in one transaction. Therefore, if your treatment is less than the value of the voucher, any remaining credit will be lost. We recommend redeeming vouchers in person, as it's much easier then to add more treatments until you've fully used up the voucher credit.

Can I use my gift card to buy products?

Sadly, no- AppyPets gift cards are only for buying treatments and services, not goods or products.